Every orders are made-to-order and will be prepared and packed within 3 business days or shorter. The estimated delivery time may vary, typically between 10 to 14 business days within the Contiguous United States.
Please note: Orders placed after 1pm EST will processed the following business day.
After every fulfillment, we will send out shipping notification and tracking updates to make sure you receive updates along the way.
Our products are made-to-order so we cannot accept any returns. But if you are dissatisfied with your order, simply email us within 7 days of receipt. We will provide you with two options: item replacement or refund. This applies only to incorrect and/or faulty item(s) upon receipt as a result of our error. We do not exchange products due to a change of mind, and any exchange requests of item that was mistakenly chosen by customer will be not accepted.
We require some helpful information including a photo of the item and order number. Once the claim is received, we will notify you of further arrangement. Item replacement for defective item will be arranged at no cost.
If you opt for refund option, money will be refunded in the full amount of item prices in the same form as the original payment type.
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that have been processed and/or fulfilled will be rejected.
If you need assistance with your delivery, please go to our contact us page.